FAQ

Return & Exchange Policy

At YUHE Studio, each piece is carefully selected and inspected. To ensure fairness and quality for all customers, please review our exchange policy before purchasing.

General Policy

Exchanges or store credit only
No returns or refunds
The following items are final sale and are not eligible for return, refund, or exchange:
- Custom-made or special-order items
- Re-sized or altered jewelry
- Sale items
- Engraved products

Online Exchanges

To be eligible for an exchange or store credit:

Item(s) must be shipped back within 30 days of delivery
Item(s) must be in original purchase condition
Original proof of purchase and any product documentation must be included
All exchanges are subject to inspection and approval

How to Request an Online Exchange

Email cong@yuhestudio.com with:
- Order number
- Proof of purchase
- Indicate whether you prefer a product exchange or store credit
Within two (2) business days, we will email you a fully insured return shipping label
- Free return shipping within Canada
Securely package the item(s) using the original packaging
Attach the provided label and drop off the package at the designated courier location within the specified timeframe

After We Receive Your Item(s)

You will receive a confirmation email once your item(s) arrive
Our specialists will inspect the item(s) and documentation
(Please allow 5–10 business days for processing)

Once approved:

A replacement item will be shipped with tracking, or
A store credit will be issued via email

Exchange Window Missed

Requests submitted after the 30-day exchange window may not be accepted.
If you have exceptional circumstances, please contact us and we will review your request on a case-by-case basis.